AI Chatbot
Support AI Agent
First-line ticket triage and FAQ answering, grounded in internal documentation.
This is a concept build, not client work. It shows how we would approach the problem, and it makes no claim about real-world results.
How it works
The challenge
Support staff often spend much of the day answering the same questions about onboarding, invoices and permissions.
Our approach
Start from the real question list, ground every answer in existing documentation, and decide upfront when the agent must hand over to a person.
The solution
An internal-facing AI agent that answers common questions from team documentation and routes complex issues with context attached.
Intended outcome
Designed to absorb repetitive questions and hand escalations to a person with a summary attached. It has not been measured on a live client deployment.
Technology
- OpenAI
- Supabase
- Vector database
- FastAPI